Refund and Returns Policy

Products may be returned within 7 days of delivery where the product is unused, in its original packaging, complete with all accessories and documentation, and supported by proof of purchase.

Return approval is required before goods are sent back. Products returned without approval may be delayed or refused.

The following items may not be returned for change of mind unless they are incorrectly supplied, damaged on delivery, or subject to a valid warranty assessment:

Damage, shortages, incorrect goods, or defects visible on delivery should be reported within 7 days of receipt so that we can investigate promptly with the courier, supplier, or warranty team.

Please keep the original packaging and provide the order number, photos, and a clear description of the issue where possible.

Comb Communications standard warranty applies to the products sold through this store. Warranty claims must follow our standard repair and warranty assessment procedures.

After inspection and warranty validation, the product may be repaired, replaced, refunded, or credited according to the applicable warranty outcome and product circumstances.

Approved refunds are processed through the original payment method where possible, usually within 7-14 business days after approval and receipt of any returned goods required for the assessment.

Shipping costs are not refundable for change-of-mind returns. Shipping costs may be refunded or credited where the return is due to our error, incorrect supply, delivery damage, or a validated product issue.